Apply For Ecobank Associate Programme 2024

Apply For Ecobank Associate Programme 2024

Ecobank is a leading pan-African banking group with operations in 33 countries across the continent. The Group employs over 15,000 people and serves over 20 million customers. Ecobank offers a wide range of banking products and services, including corporate banking, investment banking, retail banking, and money transfer services.

Job Description

Job Profile

a. Execute day-to-day operations functions with accuracy to deliver a timely end of day.

b. Enlighten customers on products and services, sell and ensure the onboarding process is seamless.

c. Drive improved customer experience and perception.

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Key Responsibilities

1. Supervise all activities in Operations and ensure customer transaction requests are treated promptly, professionally, and with utmost care and confidentiality.

2. Ensure all customer transaction requests are properly documented and authorized in line with the Service Level Agreements (SLA).

3. Maintain a good knowledge of the banks products and services and respond to enquiries on same, and operational matters.

4. Ensure customer requests/complaints are captured on the customer management platform and prompt resolution provided.

5. Enlighten customers on new services, products promotions and cross-sell them.

6. Drive digital adoption by customers and collaborate with the business to meet goals but without compromising polici and processes.

Requirements

Qualifications & Experience

a. 5 years or less

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b. A minimum of 5 credits at O'levels including English and Mathematics

c. Ordinary National Diploma (OND) not less than lower credit.

d. Completion of 1 year internship.

e. Knowledge of Microsoft Office

Closing Date: 28 March 2024

How to apply

Interested applicants should apply via Click here to apply